Customer Service coordinator

Customer Service Coordinator

Ares Holdings

Cape Town, Western Cape

Permanent
Posted 21 January 2025 – Closing Date 28 January 2025

Job Details
DivisionUnder Armour
Minimum experienceAssociate
Company primary industryRetail
Job functional areaCustomer Service

Job Description
Summary

The successful candidate will need to provide excellent customer (Wholesale) service, capturing orders, resolving telephonic and email queries, exploring opportunities to increase sales and tracking orders with the aim of developing new and maintaining good relationships with agents, wholesale and retail customers.

Customer Service

Customer Queries (Inbox and Telephonic)
Clear communication with customers on late deliveries, stock availability and short shipments
Upselling based on ATS if we do not have stock of a particular style
Assist Visual Merchandiser with queries, stock transfers etc.
Ensure In-depth product knowledge keeping up to date with seasonal stock and product enhancements.
Professional interaction and liaison with customers, suppliers and employees
Create and reconcile reports of all possible customer issues so they can be highlighted to sale manager
Stock Management

Manage and plan the order book
Provide service to agents/field teams
Obtain approval from sales manager for non- standard requests allocations and then action
Filing and general admin
Work closely with logistics teams to ensure clear channels of communications through the supply chain
Customer order

Manager the entry of all customer order for your specific brand into relevant ERP
Action approved order amendments
Actions approved customer returns
Reporting on customer order
Ensure alignment with local logistic in order to ensure correct prioritising of order
Ensure orders are updated with planned delivery dates
Ensure that local logistic have correct VAS information timeously (labels etc)
Follow up on sale and offer replenishment or fill in order for house accounts
Assist with corporate sale
General

Maintaining a professional image whilst in the office or travelling
Keep work area clean and tidy
To assist in the development of sound operational procedures and guide and nurture less- experienced team members
Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time.
Perks & Benefits

You get to work for a rapidly expanding distributor with aspirational brands
Gym & Shower facilities
Personal Trainer
Yoga
Pension Fund
Medical aid with Gap cover
Staff Allocation (R10 000 Retail Value per annum).
Staff discount (50% off for you and your family across all the brands within the group)
Healthy Lunch subsidy
Company performance incentive scheme
Long-service incentives
Holistic Employee Wellness programme
The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.