Intern : N6 Business Admin

Intern : N6 Business Admin – T

Job ID
7895
Location
Time Square
Full/Part Time
Core
Regular/Temporary
Temporary / Fixed Term
Add to Favorite Jobs
Email this Job
Unit

Job Purpose
Respond telephonically to user issues
Identify user information
Log incidents/calss
Complete Checklists
Conduct telephonic diagnostics to facilitate prompt resolution to relevant maintenance manager
Pick up new incidents and correctly assign to relevant maintenance areas for troubleshooting and resolution
Monitor severity of incidents, update the system, and escalate issues where necessary in line with policy
Complete incident priority reports or shift handover meetings with the correct level of detail for current incidents
Education
Diploma in Business Administration or;
Business Management or;
Management Assistant
Key Performance Areas
Anwer calls received by the service desk promptly and treat all clients with respect
Analyses severity of the issue i.e high,medium,low
Elicit caller information for mandatory fields
Capture onformation accurately and efficiently into the system
Interacts with the client and provides service to resolve their individual queries
Identifies and resloved potential service to resolve their individual queries
Complaints, disputes and suggestions are actioned / escalated as per SOP
Service delivered as per SO.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.